New York uses Google to lighten unemployment demand a little
The research giant is using the cloud to help the Empire State Building.
New York claims that its UI storage system has experienced a 1600% increase in web traffic, compared to a typical week.
The coronavirus pandemic has left millions of Americans unemployed, causing more claims for unemployment benefits. To help manage unprecedented numbers, New York State has requested help from the technology industry.
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Verizon and Deloitte
Google, along with Verizon and Deloitte, will help New York improve its online and telephone unemployment compensation systems, according to a statement released Thursday by the State Department of Labor. The search giant's Google Cloud service will support a new simplified online application system that is more reliable and capable of handling the largest number of users, the note says. Candidates can also register their applications for further completion and access the system from multiple devices, such as phones or tablets.
72 hours
New York State will also implement a "callback" feature that will allow representatives to call applicants within 72 hours of submitting the request. Previously, candidates had to call a number to speak to a representative to complete the process.
more representatives to speak
Callers will have more and more representatives to speak to, provided by Deloitte, while Verizon will increase the capacity of the call center for phone calls.
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